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Products purchased that are downloadable may be exchanged within 30-days from date of purchase. The product to be exchanged may only be exchanged for another downloadable software product sold by MindHabits However, before any new software will be made available, the customer must return to MindHabits, a "Refund Claim Form". The "Return Claim Form" will be provided to the customer after the customer informs MindHabits that they need such form. To obtain an exchange, you must notify MindHabits, within 30 days of your original purchase date, that you desire to exchange the product purchased. The "Refund Claim Form" provided to you must be returned to MindHabits within 10 days, in order to obtain the exchange.
Products purchased that are not downloadable (CD, Diskette, or online subscription) may be returned for a full credit within 30 days, minus handling charges of $10.00. However, before any product may be returned, the customer must return to MindHabits, a "Refund Claim Form". The "Return Claim Form" will be provided to the customer after the customer informs MindHabits that they need such form. To obtain a refund, you must notify MindHabits within 30-days of your original purchase date that you desire a refund for the product purchased. The "Refund Claim Form" provided to you must be returned to MindHabits by mail within 10-days, in order to obtain a refund. This may be performed via email.
In order to obtain a refund or exchange, you must provide your correct e-mail address and/or mailing address to MindHabits. MindHabits will not be liable for any claims of non-receipt of merchandise, and/or non-receipt of a "Refund Claim Form" that was a result of an incorrect email address and/or mailing address provided by you to MindHabits The customer is responsible for providing a correct/working e-mail address.
Fraudulent Credit Card Charges or Fraudulent Claims - All requests to negate charges are investigated by our technical department and legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.
